Service Dashboard
Live support requests and service activity.
Recent Tickets
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✦ AI-ready Service Desk
The production architecture is prepared for ticket classification, summaries, knowledge retrieval and suggested responses through a controlled server-side AI integration.
Ticket Queue
| Ticket | Subject | Priority | Status | Response SLA | Resolution SLA | Created |
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Ticket
Description
Conversation & Activity
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Service Management
Attachments
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Asset Register
| Asset Tag | Type | Description | Status |
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Knowledge Base
Published support articles will appear here.
Self-Service
Clients can resolve common issues before logging a ticket, while technicians use the same approved knowledge library.
Active SLA Escalations
Operational alerts generated by the SLA escalation engine.
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Escalation Controls
Critical and warning events remain visible until acknowledged. Acknowledgement records that an administrator has reviewed the event; it does not change the underlying ticket SLA result.
Escalation History
| Ticket | Event | Severity | Created | Status |
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Unread Notifications
Service Desk alerts requiring administrator attention.
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Notification Controls
Notifications provide administrator awareness of SLA breaches and future Service Desk events. Marking a notification as read does not alter the underlying ticket or SLA result.
Notification History
| Ticket | Type | Severity | Title | Created | Status |
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Create the organisation first, then assign an existing authenticated client profile to it. Authentication account creation remains outside the browser admin panel so no privileged Supabase key is exposed.
Client Organisations
Manage customer organisations and their service profile.
| Code | Organisation | Contact | SLA | Status |
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Users & Organisation Assignment
Manage existing Service Desk profiles. This does not create or delete Supabase Authentication accounts.
| User | Organisation | Role | Department | Status |
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Technicians
Operational support staff with technician access.
| Name | Job Title | Department | Telephone | Status |
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Service Catalogue
Lehlasedi services available to the Service Desk.
| Code | Service | Category | Description | Status |
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SLA Profiles
Response and resolution targets by priority.
| Profile | P1 | P2 | P3 | P4 | Status |
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